is a CRM product that operates on Oracle Cloud taking advantage of the best practices and advanced technologies.
It offers straightforward yet powerful features suitable for both business users and developers. In addition, you can use its innovative and flexible applications to provide consistent performance and security.
You can use the Oracle Customer Data Platform to personalize the customer experience. It delivers real-time intelligence of each account on a single and dynamic interface. You can use the information to improve marketing, sales, service, and commerce.
The platform offers native integration with Oracle Advertising, CX, and API-first architecture. These can help you quickly create and distribute high-quality content for an Omni channel experience.
You can use the unified platform to harmonize data, processes, and applications. The platform enables you to integrate all your enterprise applications in any touchpoint. Oracle makes the integration fast and straightforward using prebuilt workflows and tools; however, developers can use the raw power of the platform without them.
You can enjoy Oracle's low-code cloud-native tools. They will help you enable native extensions and stand-alone web and mobile experiences. The open web standards can configure and build experiences as needed. Oracle allows you to support the entire development lifecycle without requiring much technical expertise.
The platform's security-first architecture provides a complete identity and security solution. You can secure user identity and access to any application. Oracle Cloud CX platform also offers enterprise-grade data encryption and governance technology.
Oracle provides chatbots and conversational AI interfaces to improve UX and business applications. You can use the customizable prebuilt-digital assistant or develop a new one using third-party apps.
Gather insights from all CX touchpoints and analyze complex workflows to create a customer-centric business. You can optimize workflows such as lead-to-order and quote-to-cash to improve business performance. In addition, analyzing historical trends using AI can help your CX teams meet business and revenue targets.
Oracle Cloud CX integrates customer behaviors, transactions, and demographics to drive sales and services and deliver an excellent customer experience.
You can create and distribute high-quality content for personalized customer experience using Oracle. Content management binds invoices, marketing assets, company files, images, and videos into one place. In addition, its AI recommendation makes content creation straightforward.
Oracle Cloud CX has a modern user experience, including modular visual components and innovative conversational services. As a result, they minimize redundancy and maximize consistency. In addition, you can take advantage of natural language processing and low-code development with the Oracle Cloud Infrastructure.
The connected data assets help organizations gather customer intelligence, analyze them, and discover innovative insights. Therefore, Oracle Cloud CX enables you to deliver a hyper-personalized experience to customers.