One reason is the cost; the official Oracle support services cost more. However, third-party services with innovative strategies can help customers get the same benefit with reduced expenses. Consequently, you can significantly reduce your annual cost.
Moreover, third-party services offer more comprehensive and personal services. You don’t have to visit a self-service portal. Instead, you will get dedicated experts that can quickly resolve issues at a reduced expense.
Third-party Oracle support services, like Convelox, can proactively help you maintain your Oracle environment. Instead of support delivered by vendor software, you get experienced engineers dedicated to helping you—no more sorting through the My Oracle Support portal.
These services offer faster response and resolution to any problem. Because they only focus on support, they have dedicated and experienced staff. As a result, they can quickly get all the details of your issues and apply quick fixes. These quick fixes result from their extensive involvement in the industry under similar circumstances.
And this involvement in the industry at many verticals enables third-party services to provide higher quality—they hire experienced engineers who work in transparent and efficient internal processes. In addition, they use modern technology to keep track of issues and communicate effectively.
Avoid going through the My Oracle Support portal
and waiting for the automated response with Convelox