AI for Facility Management

AI / Industries / Facility Management
AI for Facility Management

AI agents for Facility Management

Resolve service requests faster, stay on top of preventive maintenance and never miss a contract renewal with AI agents for Oracle Fusion Maintenance and Procurement.

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Service requestsAssetsMaintenanceContracts
Challenges
The challenge

What slows teams down

Slow request handling

Requests arrive by phone, email and chat with missing details.

Missed preventive maintenance

Compliance-critical tasks slip when teams are busy.

Contract surprises

Service contracts expire before anyone notices.

Workspace
Agentic workspace

An agent team working toward your objective

The agents watch your Fusion data, tell you what changed and why it matters, and bring decisions to you with a recommendation. Figures shown are illustrative.

Facility Operations Workspace

Agent team: Service Request Agent · Preventive Maintenance Agent · Vendor Contract Agent
Ask➤

Service & compliance plan for this week

Agents logged new requests, scheduled 14 preventive tasks and checked 31 service contracts. One urgent repair and one contract renewal need your decision.

Items in focus
Block B, level 3 HVACLeak reportedUrgent
Fire safety checks2 overdueOverdue
Open service requests23On track
Lift maintenance contractExpires in 30 daysRenew
Agent activity
  • Logged 3 new requests from staff messages
  • Scheduled 14 preventive tasks this week
  • Checked 31 service contracts for expiry
Priority Actions (2)
Service Request Agent
AC leak in Block B, level 3

Submit work request WR-2291 to the HVAC team, priority High.

ApproveReview
Vendor Contract Agent
Lift contract expires in 30 days

Start renewal and request a second vendor quote.

ApproveReview
Communications
✉
HVAC teamWork request WR-2291 ready
✉
Lift vendorsQuote request drafted
Agents
The agents

Built with Oracle AI Agent Studio

Service Request Agent

Turns staff messages like “the AC in Block B is leaking” into maintenance work requests with the right asset and priority, and reports progress.

  • Requests logged in seconds
  • Right asset and priority every time
  • Fewer follow-up calls

Oracle Fusion modules

Fusion Maintenance

Agent Studio tools

Business object: assets & work requestsCreate work request after confirmationStatus updates to requester
A person approves every update before it is made.

Preventive Maintenance Agent

Lists due and overdue preventive maintenance by site and asset, highlights compliance-critical tasks and helps plan the week.

  • Better compliance with service intervals
  • Fewer breakdowns
  • Clear weekly plans for teams

Oracle Fusion modules

Fusion Maintenance

Agent Studio tools

Business object: maintenance programs & work ordersWeekly plan summaryOverdue compliance alerts
A person approves every update before it is made.

Vendor Contract & Spend Agent

Answers questions on service contracts and vendor spend and flags contracts nearing expiry so renewals start on time.

  • No surprise contract expiries
  • Better negotiating position
  • Clear vendor spend picture

Oracle Fusion modules

Fusion Procurement · Supplier Contracts

Agent Studio tools

Business object: contracts & purchase ordersDocument tool: contract termsRenewal alerts
A person approves every update before it is made.
Approach
How we deliver

From idea to production AI

01

Discover

Workshops to map processes, data and high-value AI use cases.

02

Pilot

A focused proof of value on your own Oracle data, delivered in weeks.

03

Scale

Secure, governed rollout across business units and Oracle modules.

04

Support

Monitoring, tuning and adoption through our managed services.

More
Other industries

Explore more agents

Construction & EngineeringReal EstateIndustrial ManufacturingFintech

Ready to put AI agents to work in Facility Management?

Talk to our Oracle AI specialists about the agents that would make the biggest difference to your business.

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